This interactive session will offer the latest communication techniques to enhance customer service. Participants will focus on how to use “STEW” and positive redirection to ensure students select a reimbursable meal. This session will include real-life scenarios and group discussions.
USDA Professional Standards Codes:
- 4000 - Communications & Marketing.
This product is funded by the USDA
This institution is an equal opportunity provider.
FSMC Employees please email childnutrition@esc13.txed.net to register (fee required).
ESC Region 13 Child Nutrition courses are a valuable tool for continuing education for district staff operating Child Nutrition Programs. There are no restrictions or fees for district staff to attend.
District employees may use discount code DISTRICTSTAFF when registering to waive the fee.
Each district will be permitted to take one food service management company (FSMC) employee, who may attend these sessions if accompanied by the district staff person responsible for contract management and oversight.
FSMC attendees must pay a $50 participation fee to attend and may not charge the cost to the nonprofit school lunch program or use federal nutrition funds for the expense.